Returns & Refund Policy

Your satisfaction matters to us at Autoyarn. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Returns

We offer a 30-day return period. You have 30 days from the date of delivery to request a return.

Return Postage Costs

Please note that return postage costs are not free of charge and a charge will apply. The cost will depend on the size, weight, and destination of your return and will be confirmed once your return request has been approved.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused
• Be in their original condition
• Be in original, unopened packaging
• Include proof of purchase

Returns Process

To request a return, please contact us at info@autoyarn.co.uk

If your return is approved, we will provide:

• A return postage label (return postage costs apply as above)
• Full instructions for returning your item

Returns sent without prior approval will not be accepted and may be returned to sender.

Non-Delivered Items

Non-delivered items that are returned to us (for example due to failed delivery, incorrect address, or refusal to accept delivery) will be treated as a return. Return postage costs will apply.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery. If your item is damaged, incorrect, or faulty, contact us immediately so we can resolve the issue promptly.

Exchanges

To exchange an item:

1. Request a return and wait for approval
2. Return the original item as instructed
3. Place a new order once your return has been accepted

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method. If not approved, items will be returned to you.

Refunds are processed within 10 working days, plus any additional bank processing time. You will be notified once your refund has been issued.